Refund & Cancellation Policy

This policy covers quellbot Pro, the paid subscription. Public repositories are free, so there is nothing to refund unless you are on Pro.

1. Cancelling

• Cancel at any time from Profile & billing in the console, using the Manage subscription button. That opens the customer portal run by Dodo Payments, where you can cancel yourself. You do not need to contact us and you do not need a reason.
• Deleting your account cancels the subscription for you. You never have to cancel first, and you cannot end up deleted and still billed.
• Cancelling stops future renewals. It does not cut off access immediately: your subscription stays active until the end of the billing period you have already paid for, and then expires.
• When it expires your account drops to the free tier. Nothing is deleted. Public repositories keep working exactly as before; private repositories stop being processed until you subscribe again.

2. Refunds

• First payment, within 14 days: we refund it in full, for any reason, no questions asked. Email support@quellbot.dev from the address on the account.
• Renewals: not refunded as a rule, because cancelling before the renewal date is always available and costs nothing. Monthly plans renew monthly and yearly plans renew yearly. If a yearly renewal catches you by surprise, write within 14 days of that charge and we will refund it in full.
• If we broke it: if quellbot was unavailable or not functioning for a meaningful part of a billing period, tell us and we will refund that period. This is not limited to the 14 days.
• Charged by mistake: duplicate charges, a charge after you cancelled, or a charge you do not recognise are refunded in full whenever you report them.

3. How to request one

Email support@quellbot.dev from the email address on the account, and say which charge you mean. We aim to reply within two business days. Approved refunds are issued to the original payment method by Dodo Payments and typically appear within 5 to 10 business days, depending on your bank.

4. Who takes the payment

Dodo Payments is the Merchant of Record for every quellbot Pro subscription. They are the legal seller, they collect and remit any sales tax or VAT owed in your country, and their name is what appears on your card or bank statement. Refunds are processed by them on our instruction. Your card details are handled by Dodo and never reach quellbot.

5. Chargebacks

If something has gone wrong, please email us first. A refund is faster than a chargeback for you and cheaper for us, and we would rather fix the problem. This is a request, not a restriction: nothing in this policy limits your rights with your bank or card network, and their dispute process applies regardless of what is written here.

6. What you are paying for

quellbot Pro unlocks private repositories on the hosted service. Runs are unlimited and the price does not depend on how many people are in your organisation. Access begins as soon as the payment is confirmed, which is normally within a few seconds.

quellbot Pro does not include model usage or compute. You connect your own Anthropic or OpenAI credential and your own Fly.io account, and those providers bill you directly at their own prices. We never mark up, resell, or take a cut of that spend, and we cannot refund it. See the Terms of Service for the full description.

7. Free tier

Public repositories are free and always will be. The free tier never involves a payment, so it never involves a refund.

8. Contact

Billing, refunds, and cancellations: support@quellbot.dev.

Bugs and feature requests: the same address. Say "bug" in the subject and it gets triaged first.